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What Do Level 5 Operations/Departmental Manager Apprenticeships Offer?

A leadership and management apprenticeship is an effective route when moving into senior management. It’s suited to a very specific level of manager, and there is a standard to the valuable skills, knowledge and behaviours that will allow you to succeed in your new role.

Here, we outline exactly what you can expect from this type of apprenticeship.

Is a Level 5 Operations/Departmental Manager Apprenticeships right for me?

The Level 5 Operational/Departmental Manager Apprenticeship is suitable for anyone who manages a team or projects and is responsible for achieving operational or departmental goals and objectives. If any of the following tasks fall under the remit of your promotion, then a Level 5 Operations/Departmental Manager Apprenticeships will prove fruitful:

  • Operational planning
  • Project management
  • Mastering change
  • Financial and resource management
  • Managing, coaching and recruiting staff

What skills can be learned on Level 5 Operational/Departmental Manager Apprenticeships?

What knowledge, skills and behaviour will you develop on a Level 5 Operations/Departmental Manager Apprenticeship?

Operational management: You’ll acquire an understanding of the approaches in this area, along with models, business development tools, management systems and contingency planning. In addition, you’ll learn about data security, efficient use of technology in business, managing change and business planning techniques. Afterward, you will put this into practice and be able to demonstrate commercial awareness.

Project management: You will gain knowledge on the set up of a project, as well as how to successfully run them through specific tools and techniques. Understanding process management and risk management approaches will be part of this, and you’ll use the knowledge to produce the necessary outcomes in practice.

Finance: The financial learning and skills acquired on the Level 5 Operational/Departmental Manager Apprenticeship include recognising how to manage budgets and undertaking financial forecasting, as well as providing the required monitoring and reports.

Leading people: You’ll learn the different leadership styles, along with how to manage numerous and remote teams. Included in this is understanding and applying coaching and mentoring approaches, motivating and enhancing team performance, and supporting change.

Managing people: This involves understanding performance management techniques, talent management models, and leading and producing multiple high-performing teams. You’ll put this into practice by managing talent and team member performance.

Building relationships: You’ll learn partnership, stakeholder and supplier relationship management approaches, collaborative working techniques, and how to effectively deal with conflict. The skills you’ll receive include building trust and successfully negotiating.

Communication: You will be able to master the application of interpersonal skills and the different communication methods.

Awareness of self: This involves recognising individual impact, emotional intelligence and the distinctive learning and behaviour styles.

Management of self: You’ll understand time management techniques, tools and approaches, and how to prioritise activities, and will then use this to create a personal development plan.

Level 5 Operations/Departmental Manager Apprenticeship Bright Direction Training Bolton

Decision-making: Learning problem-solving and decision-making techniques is an integral part of the Level 5 Operational/Departmental Manager Apprenticeship, and you’ll recognise the impact of organisational values and ethics too.

Taking responsibility: You’ll discover how to show resilience, accountability and determination when dealing with challenging situations.

Inclusivity: This involves being approachable, genuine and able to build trust, and demonstrating that you value diversity.

Agility: You’ll successfully show that you’re positive and adaptable to business needs and change. In addition, you will take on feedback and search for solutions when necessary.

Professionalism: By the end of the apprenticeship, you’ll have demonstrated that you’re fair, consistent, impartial and open, as well as a good example to others.

The Level 5 Operations/Departmental Manager Apprenticeship standard

The way that Level 5 Operational/Departmental Manager Apprenticeship work has recently changed since the apprenticeship transformations. This has involved phasing out the previous ‘frameworks’ type of apprenticeship by 2020. They are being replaced with ‘employer-designed’ standards, commonly called ‘trailblazers’.

These standards enable employers to have more flexibility with how they provide the ‘on-programme’ stage (on-the-job and off-the-job training and assessment). They do need to provide the knowledge, skills and behaviours via quality checks, but these can be achieved through a mix of qualifications, resources and employer- or provider-designed support materials. This will mean the programme will be bespoke, matching the needs of the employer.

The Level 5 Operational/Departmental Manager Apprenticeship is one of the trailblazer standards – but it’s not the only course that can provide these.

Bright Direction Training Level 5 Operations/Departmental Manager Apprenticeship map of Manchester

Leadership and management apprenticeships with Bright Direction

Here at Bright Direction Training, we deliver the Level 5 Operational/Departmental Apprenticeship aligned with the ILM Level 5 Diploma for Leaders and Managers. This not only aligns to the trailblazer standards, but is also beneficial if you can take advantage of the apprenticeship levy.

Our courses are provided by highly qualified staff with extensive management experience. They are also specifically tailored to client needs; the training can be designed, built and created to your exact specification.

To find out more, get in touch with us today. Give us a call on 01204 859 859 or email us at

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