Government Funded Level 3 Certificate in Customer Service

This Level 3 Certificate in Customer Service course gives YOU the knowledge and skills to embark on a career in the Customer Services sector.

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We are providing this course in Birmingham. So, get in touch now using the contact form below.

Are you looking to re-train and enter the customer services sector? Maybe you are looking to improve your current skills and boost your customer-facing knowledge. If so, with this government-funded, nationally recognised qualification you will learn all the skills required to deal with customers daily. Regardless of the industry that you choose or currently work in, the skills and techniques you learn are transferrable and essential to your progression in this sector.

Customer service is an essential part of all businesses and the Level 3 Certificate in Customer Service will give you the confidence and knowledge to apply for a multitude of jobs.

customer service agents in an office

To qualify for this course you will need to

  • Be a resident of the West Midlands area
  • Be aged at least 19 years old
  • Be unemployed, in receipt of benefits, or on a low income earning less than £18,135 per year
  • a man working behind a desk as a customer service agent

    The course covers the following topics

    • Principles that impact customer expectation
    • How behaviours, communication and interpersonal skills affect customers
    • How legislation affects the customer service process
    • The processes of product and service promotion
    • Understanding how to be an effective team worker and monitoring performance

    Course Location

    One Victoria Square


    West Midlands

    B1 1BD

    Call 01204 859859 or email

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      Education & Skills Funding Agency
      Eu Social Fund
      Disability Confidence
      Matrix QM


      European Union Social Fund